Can I click and collect?
Yes, you can. Save on delivery fees and saves on waiting. The Kaieda Click & Collect service allows you to pay for the item online and collect at a time convenient to you.
When processing your order select the pickup in store option at the checkout. If the item you order is not available from the store you've selected, we'll be in contact. Otherwise the Kaieda team will check stock and will let you know when you can come in to collect. Click & Collect takes approximately an hour to process. This will extend during peak sale periods. Upon collection, please bring your order confirmation, ID and the credit card used to pay for the order.
Are your costs instore the same as online?
It is our general policy to offer the same price online and instore. In some cases we may offer online or in-store exclusive offers.
What payment options are available?
We accept most major credit cards, including Mastercard, Visa, and American Express. You can also pay for your Kaieda via EFT.
NOTE: When choosing EFT as your payment method we require that you process your payment within 48 hours. Failure to do so will result in automatic cancellation of your order.
Can I pre-order a product?
Yes. If you do not have your image ready for print. You are able to pre-order a product and send through the images to firstname.lastname@example.org when you are ready to print.
Deliveries, Shipping and Collection
Does Kaieda deliver?
We currently service all locations within Australia.
Is my delivery insured?
Yes, every parcel dispatched by Kaieda is covered by our own transport insurance policy. Our insurance policy does not cover an unattended parcel, no matter the value of your order. If you request directly with your local post office that your parcel can be left unattended your insurance arrangement with becomes void.
How much will it cost to have my order delivered?
We charge a standard flat rate of $10 for standard service for orders under $75 and $15 Express Service - unless otherwise indicated. Keep an eye out for promotional periods where we may offer FREE standard shipping deals.
When should I expect my order to be delivered?
Delivery time depends on the geographical distance from our Sydney warehouse as well as whether we have the stock available at the warehouse/ store. Printed orders will be printed within 24-48 hours. If for any reason there are any delays, the Kaieda team will be in contact. For metro locations typically 3-7* business days and for regional locations 5-10* business days. Express shipping is also available depending on your location. If you urgently require your order or have any questions, please call us on 0435 338 777 or email us for further details email@example.com.
Does Kaieda have a store?
Kaieda operates out of three Camera House stores in the Sydney CBD - Broadway Shopping Centre, Westfield Hornsby and Top Ryde City Shopping Centre. Our modern stores provide ideal opportunities to view a vast range of products and to meet our friendly staff and management in person. Call 0435 338 777 or email firstname.lastname@example.org for further information on our range of products.
What are the deadlines for same day delivery?
Delivery between 1pm - 5pm? Process your orders by 9:30am
Delivery between 6pm - 9pm? Process your orders by 2pm
Want a Saturday delivery between 1pm- 6pm? Order by 3pm on Friday
What if I miss the cut off for a same day delivery?
We are not able to send your order after the cut off. If you miss the cut off and require your product then we recommend that you process a Click and Collect Order. If you require the order urgently then feel free to call us to confirm stock availability and come into the store to collect.
How can I update my order?
If you would like to update your order, please call us immediately on 0435 338 777.
What is Kaieda returns policy?
Click here to view the complete Returns Policy.
Do my products come with an official Australian manufacturers warranty?
All of our products come with a 12-60 month standard Australian warranty (dependent on the product/ manufacturer).
Link to website
Is Kaieda a secure shopping website?
Yes. Kaieda is equipped with all necessary security measures including the latest and advanced on-line gateway.