We utilise the utmost care when dealing with all videos, photos, albums, slides and negatives, as we understand these are priceless memories. We take special care with particularly fragile or old photos to ensure your photos are returned to you without any damages.

Your items are cleaned only with compressed air or a fine microfiber cloths to avoid damage to images.

The time your order takes will depend on the size of your order. Due to the recent increase in demand, orders under 500 photos are generally returned within a week, while larger orders can take a few weeks. During busy times your order may take longer. If your order requires priority (birthday, funeral) please let us know and we will do our best to meet your requirements. Note, a rush fee may apply. For a more accurate estimate please speak to one of our friendly scanning team. If there is any delay, we'll make sure to inform you as soon as possible.

If you are located in Sydney, you can drop your items directly off to our either of our showrooms in Sydney - Drummoyne or Hornsby.

For customers located interstate or who would prefer, you can either post or courier your items directly to us, or we can organise the collection and return service for you.

We scan all loose photos from wallet size up to A4 at the normal price. We scan photos smaller than wallet size at a higher resolution (1,200dpi) on the manual flatbed scanner at $1.50 per photo. For photos, frames or artwork larger than A4, these will be scanned in multiple parts on the manual flatbed scanner and then digitally stitched together by our restoration expert (quote provided on request).

While you can process your order online, we require no upfront payments. Once your order is complete, we will send you an invoice with the exact totals for each type of scanning. Payment can be made via bank transfer, credit card (surcharge applies) or cash (on pickup). When we receive receipt of payment, we will return your items to you.

We offer scanning at any resolution between 300dpi and 4,800dpi. We recommend scanning loose photos between wallet size and A4 at 600dpi, as this is ideal for all digital displays (phone, laptop, television etc.). If your photos are especially small, or if you plan to reprint and enlarge the photos down the track, we recommend scanning at a higher quality (1,200dpi).

All our scanning work is completed in our showroom locations in Drummoyne and Hornsby in Sydney, Australia and is not outsourced. Your photos may be privately transported between our 2 stores, but will never leave the dedicated care of our team.