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Frequently Asked Questions

Can I Click & Collect

Custom Prints can be collected in the Hornsby Showroom within 2 hours of the order being processed. If your order is urgent, please give the Kaieda team a call on 0429 226 372 to confirm it will be available. Frames and other products may be available within2 hours subject to availbility. Please also give us a call if you need to collect urgently.

How much is Delivery?

For any orders over $75, we ship for free! Express shipping is $15. Standard shipping is $11.50.

When will my Order be Dispatched?

Personalised Print Orders processed before 10am will be dispatched on the same day. If we do not have stock of an item you will be advised at the time of ordering. Note: Some of our frames are made to order.

Will you contact Me if my photos are blurry?

Of course! Our team look at the prints before they are printed. If the quality will not be suffice our team will contact you prior to printing and will request a higher resolution image or will request another photo.

What Materials does Kaieda Print on?

We print on the below materials

  • Wood Blocks
  • Metal Prints
  • Acrylic Blocks
  • Canvas
  • Photo Paper
  • Poster Paper
  • Mugs
  • T-shirts

Why Choose Kaieda?

Preserving your photos and tapes isn’t just about keeping old files — it’s about
protecting the moments that shaped your family’s story. Over time, tapes
degrade, colours fade, and devices become obsolete. Printing and digitising ensures those memories stay safe, accessible and ready to be shared with the next generation. Every print or conversion is a way of keeping your history alive.

At Kaieda, your memories are handled with care from start to finish. Everything is done locally in our Hornsby studio by our own team — no outsourcing, no shipping, and no guesswork about where your items are. We use professional equipment and hands-on checks to make sure every tape conversion, restoration and print is completed to a consistently high standard. You get results you can trust
without sending your family keepsakes away.

People choose Kaieda because we make preserving memories simple, safe and personal. Whether you’re digitising old tapes, refreshing a favourite photo, or printing gifts
for loved ones, you can walk into our store, speak to a real team, and know
exactly who is taking care of your items. Your family’s memories deserve that level of attention — and we’re here to make sure they last.

Click & Collect
Our prints, frames and albums can be collected in the Hornsby Showroom within 2 hours of the order being processed*. If you need something urgently, we recommend that you call to confirm stock is physically available.

Delivery Details 
Express ($15) and Standard Orders ($12.50 Shipping on orders less than $100) processed before 10pm will be dispatched the following day.*  

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